UnitedHealth Group

Around a score of 2, Awareness typically looks like:

• ·Suffering Detection: Reactive detection, no structured pathways
• ·Contextual Sensitivity: Some accommodation only on request
• ·Blind Spot Mitigation: Blind spot acknowledgment in principle only
• ·Signal Amplification: Alternative channels rarely used effectively
• ·Anticipatory Awareness: Harm consideration informal, no structure

This is a level-2 reference ladder, not a claim about UnitedHealth Group’s subdimension scores (per-subdimension scoring is Wave 3 data).

Around a score of 1, Empathy typically looks like:

• ·Affective Resonance: Interactions are purely transactional
• ·Perspective-Taking: Decisions without considering experience of those affected
• ·Non-Judgment: Differential treatment undocumented or denied
• ·Validation: Harm reports met with legal review before acknowledgment
• ·Cultural Empathy: Cultural adaptation means translating documents only

This is a level-1 reference ladder, not a claim about UnitedHealth Group’s subdimension scores (per-subdimension scoring is Wave 3 data).

Around a score of 2, Action typically looks like:

• ·Responsiveness: Standards exist but not consistently met
• ·Proportionality: Needs assessment on paper, resources drive response
• ·Efficacy: Some outcome data collected but not reviewed
• ·Resource Mobilization: Gaps acknowledged, no effort to close them
• ·Follow-Through: Follow-up in some cases, not systematic

This is a level-2 reference ladder, not a claim about UnitedHealth Group’s subdimension scores (per-subdimension scoring is Wave 3 data).

Around a score of 1, Equity typically looks like:

• ·Universality: Entire populations effectively excluded
• ·Priority for Vulnerable: Resources flow toward easiest-to-serve under scarcity
• ·Bias Awareness: No disaggregated outcome data, bias denied
• ·Access Design: Access barriers not systematically identified
• ·Historical Harm Acknowledgment: Historical harms denied or treated as irrelevant

This is a level-1 reference ladder, not a claim about UnitedHealth Group’s subdimension scores (per-subdimension scoring is Wave 3 data).

Around a score of 2, Boundaries typically looks like:

• ·Self-Sustainability: Wellbeing resources exist but use not monitored
• ·Autonomy Preservation: Autonomy-building stated, not measured
• ·Scope Clarity: Limitations acknowledged when raised, not proactive
• ·Refusal Ethics: Refusals generally respectful, no structured alternatives
• ·Consent Orientation: Forms designed to protect institution, not inform

This is a level-2 reference ladder, not a claim about UnitedHealth Group’s subdimension scores (per-subdimension scoring is Wave 3 data).

Around a score of 1, Accountability typically looks like:

• ·Harm Acknowledgment: Harm denied or attributed to the affected person
• ·Correction Willingness: Harmful practices continue even when documented
• ·Transparency: Performance data not public, only positives shared
• ·Systemic Learning: Failures addressed individually, same failures recur
• ·Reparative Action: No repair beyond minimal legal settlement

This is a level-1 reference ladder, not a claim about UnitedHealth Group’s subdimension scores (per-subdimension scoring is Wave 3 data).

Around a score of 2, Systemic Thinking typically looks like:

• ·Root Cause Orientation: Root causes acknowledged, no resources allocated
• ·Long-Term Impact: 3–5 year plan, primarily aspirational
• ·Interconnection Awareness: Adjacent systems identified, no systematic tracking
• ·Structural Critique: Structural critique in communications, disconnected from action
• ·Coalitional Compassion: Some coalition participation, primarily extractive

This is a level-2 reference ladder, not a claim about UnitedHealth Group’s subdimension scores (per-subdimension scoring is Wave 3 data).

Around a score of 1, Integrity typically looks like:

• ·Consistency Under Pressure: Commitments abandoned under financial or political pressure
• ·Non-Performance: Compassionate practices only where reputationally beneficial
• ·Internal Consistency: Internal culture significantly less compassionate than external comms
• ·Values Alignment: Decisions regularly contradict stated values without acknowledgment
• ·Resilience of Care: Compassionate practices are personality-dependent

This is a level-1 reference ladder, not a claim about UnitedHealth Group’s subdimension scores (per-subdimension scoring is Wave 3 data).