Compassion Benchmark

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Compassion BenchmarkDaily BriefingTuesday, September 22, 2026No. 161

Amsterdam's Top-Tier Score Was Never Checked — And the Same Review Credited the City for Speaking Up

1,329 reviewed12 assessed4 forward watches

Today's numberHIGHpriority signalAmsterdam's Top-Tier Score

MethodologyExplore indexes

1,329 entities reviewed across the benchmark's indexes. Full methodology.

Today in 30 seconds

Amsterdam, Seoul and Columbia University's scores were never checked — first measurements correct them.

Independent daily scoring of how 1,325 institutions recognize, respond to, and reduce suffering — 0–100 composite, 8 dimensions.

1,329 scanned12 assessed

Today's 12 assessments by band
Today's 4 signals by severity
2high2medium

4 forward triggers tracked.

The full finding & its evidence

Today's analysis

The most significant editorial findings in the Sep 22 briefing.

Editorial insight

Twelve organizations were checked overnight. Three of them had never been individually measured before, and first measurements now propose corrections to their published scores.

Today's question
·
placeholder-calibrationscreening-rule-consistency

Three never-checked starting scores were corrected individually this cycle, while five sharing an identical starting-score pattern were treated as one question instead.

“Amsterdam, Seoul and Columbia's never-checked starting scores were each corrected as a separate first measurement this cycle, while Waste Management, Zoetis, SEI Investments, The Hartford and Travelers share identical never-checked starting scores and were treated as one shared question instead — does that distinction hold the same way across every index?”
10 downgrades

12 assessed · 10 down · 2 holds · largest: Zoetis -34.1

Today's movement: 0 upgrades, 2 holds; largest move Zoetis -34.1.−34.10+34.1Zoetis-34.1Waste Management-31.6SEI Investments-29.6Amsterdam-22.4The Hartford-17.1Columbia University-13.2Travelers-12.8Seoul-12.1Thailand-3.4Anthropic-1.6El Salvador0Georgia0
Lead signalhigh

Amsterdam's Top-Tier Score Was Never Checked — And the Same Review Credited the City for Speaking Up

Where this sits
Amsterdam's Top-Tier Score Was Never Checked — And the Same Review Credited the City for Speaking Up score: 94.4 — in the Exemplary band (80–100). Already in the top band.94.4
What the evidence shows
confused, addicted, and visibly desperate
NL Times2026-09-19Journalism
Sources (4)
Ombudsman Metropool Amsterdam, Jaarverslag 20252026-04-01Primary source
MIT Technology Review (with Lighthouse Reports)2025-06-11Primary source
Housing Rights Watch2025-06-03Cross-referenced
confused, addicted, and visibly desperate
NL Times2026-09-19Journalism
What we found

Amsterdam's published score of 94.4 out of 100 placed it 8th of 250 cities the benchmark tracks, in its highest tier. Nobody had individually checked that number before this review — it came from an unverified starting value.

Why it matters

A never-checked score put Amsterdam among the world's best-performing cities. A first real measurement moved it down two tiers, while the same review credited the city for asking for help.

Global CitiesNL TimesJournalism
Score trajectory — amsterdam
amsterdam score trajectory: single reading: 72 on 2026-09-22
Forward watch4 upcoming triggers
See all forward watches
Trigger timeline — next 90 days

No triggers within the next 90 days.

Undated triggers (TBD)
  • AmsterdamTBD
  • SeoulTBD
  • Columbia UniversityTBD
  • Waste ManagementTBD
  • TBD
    AmsterdamMEDIUM

    Whether the Dutch national government funds any part of the four-city mayors' 100 million euro annual homelessness request is the next test for this score.

  • TBD
    SeoulMEDIUM

    Any Seoul city disciplinary, procurement-control or reform response to the national audit finding is the next test for this score.

  • TBD
    Columbia UniversityLOW

    A ruling, dismissal or settlement in either pending lawsuit is the next test, though the tier would not change on a simple dismissal of both.

  • TBD

    A shared decision on the remaining 25 Fortune 500 companies sharing this cycle's two identical starting scores is the next step.

How to read this briefing
Schema guide
The 5 performance bands
critical0–20
developing20–40
functional40–60
established60–80
exemplary80–100
Two scales

Each of the 8 dimensions is scored 1.0–5.0; these combine into a 0–100 composite score, mapped to the 5 bands above.

Key terms
Band crossing
A score change large enough to move an entity from one performance band into an adjacent one — the most structurally significant finding in a given cycle.
Boundary watch
An entity whose current score is within 3 points of a band threshold, flagged for priority reassessment in the next cycle.
Carry-forward
A dimensional credit retained from a prior assessment when new evidence is insufficient to revise a specific dimension; disclosed explicitly.
First baseline
An entity's inaugural composite score — no published score exists to compare against, so delta is not shown.
Floor designation
The most serious finding: all 8 dimensions resolve at the lowest behavioral anchor (1.0/5.0) across multiple cycles, yielding a composite of 0.
Forward trigger
A scheduled future reassessment event (e.g., a policy implementation date or legislative deadline) that may materially change an entity's score.

Signal stack

9 signals
Universitieshigh

Columbia University's Measurement Rests on a Federal Finding and a Settlement, Not on Two Pending Lawsuits

Why it matters

Two active lawsuits against Columbia were left out of the check entirely, because they are unproven claims. The measurement instead rests on a completed federal finding and a settlement Columbia itself publishes.

Columbia University's published score of 44.5 out of 100 had never been individually checked. A first measurement reads 31 out of 100, a lower tier.

Where this sits
columbia-university score: 44.5 — in the Functional band (40–60). 15.5 points to the Established band.44.515.5 pts to Established
Read the full signal

A federal lawsuit filed September 14 by Mahmoud Khalil and a student group, and a second lawsuit filed in August by other students and faculty, both claim Columbia failed to protect them from harassment. Neither claim was used in this measurement — both are pending in court, and Columbia has not been found liable in either. What was used is already decided. On May 23, 2025, the U.S. Department of Health and Human Services and the Department of Education jointly found that Columbia showed "deliberate indifference" toward harassment of Jewish students for more than 19 months starting in October 2023, including that the university had no effective way to report antisemitism until the summer of 2024. Columbia then agreed to pay 221 million dollars combined to the U.S. Treasury and the Equal Employment Opportunity Commission — the largest public settlement the commission has reached in almost 20 years, now being paid out — and accepted outside-set rules on student discipline in exchange for restoring federal funding. Columbia publishes the settlement on its own website. Columbia's score would land in the same tier even if both pending lawsuits were thrown out tomorrow — the measurement does not depend on them. Three of the government web pages behind the federal finding blocked automated access, so that finding is recorded as a claim tied to the government's own web address rather than as a word-for-word quote.

HHS Office for Civil Rights, joint Notice of Violation to Columbia UniversityPrimary source
Sources (4)
Global Citiesmedium

Seoul's Card-Misuse Case Was Caught by a National Auditor, Not the City — and That Changes Who Gets the Credit

Why it matters

A Seoul official misused a contractor's card for a year before getting caught. Because South Korea's national auditor made the catch, not Seoul itself, the city's own record does not get credit for a fix it has not yet made.

Seoul's published score of 60.9 out of 100 had never been individually checked. A first measurement reads 49 out of 100, a lower tier.

Where this sits
seoul score: 60.9 — in the Established band (60–80). 19.1 points to the Exemplary band.60.919.1 pts to Exemplary
Read the full signal

A Seoul city official used a contractor's corporate card 51 times over about a year to buy roughly 21 million won (about 15,000 dollars) of personal goods, including a laptop for his child, after signing a 1.04-billion-won contract with that same contractor. That is Seoul's own failure: its own employee, its own contract decision, its own internal check that missed the misuse for a year. The catch is not Seoul's. South Korea's national Board of Audit and Inspection, a body separate from the city, found the misuse, filed a criminal complaint, and recommended penalties. Seoul's own documented role so far is that it was told after the fact; the official had already retired in June. The measurement credits Seoul for being subject to a national audit system that works, but does not credit the city's own record for a correction the city has not yet been shown to have made itself. Seoul's real strength is its welfare spending: 451.3 billion won committed over five years against loneliness and isolation deaths, and disability welfare spending raised 8.1% to 1.77 trillion won in 2025 — real, well-documented programs that keep the score from falling further.

Seoul Economic Daily (reporting the Board of Audit and Inspection)Cross-referenced
Sources (3)
Fortune 500medium

Five Large Companies Measure Far Below Their Published Scores — Treated as One Shared Problem, Not Five

Why it matters

Five unrelated companies with nothing in common but a never-checked starting score all measured well below that score. The pattern points at the benchmark's own unchecked data, not at five companies getting worse.

Waste Management, Zoetis, SEI Investments, The Hartford and Travelers were checked this cycle as part of routine coverage.

Where this sits
waste-management score: 77.9 — in the Established band (60–80). 2.1 points to the Exemplary band.77.92.1 pts to Exemplary
Read the full signal

All five measured well below their published scores — Zoetis measured lowest, 34.1 points below its published value; Travelers measured highest of the five, still 12.8 points below its published value. The reason is not five separate declines. All five companies' published scores were never individually checked; they came from one of two starting values assigned identically, digit for digit, to unrelated companies across unrelated industries. Waste Management and Zoetis share one starting score with nine other companies (11 total). SEI Investments, The Hartford and Travelers share a second starting score with sixteen other companies (19 total). A score that is identical across 11 or 19 unrelated companies cannot reflect real measurement of any single one of them. Because the pattern points at the benchmark's own unchecked starting data rather than at any one company's conduct, no score change was proposed for any of the five this cycle. Instead, the finding is being treated as one shared question about whether and how the remaining 25 companies sharing these two starting scores should be checked. SEI Investments' reading carries the least confidence of the five: about a third of its measured behaviors rest on the absence of any public disclosure — its most recent sustainability report is from 2023 — rather than on documented conduct either way.

SEI Investments corporate disclosure reviewCross-referenced
medium

Global Cities — Two Top-Tier Scores Get Their First Real Check

Amsterdam and Seoul both fell two tiers on first individual measurement, for very different reasons.

Read the full signal
  • Amsterdam (94.4 published, 72 measured): the city's score rose for its own homelessness advocacy letter, and fell on an independent watchdog finding and a discriminatory algorithm the city itself let outside researchers expose.
  • Seoul (60.9 published, 49 measured): a year of contractor-card misuse by a city official was caught by South Korea's national auditor, not the city, so Seoul's own record does not get the credit.
  • Both retain real strengths — Amsterdam's openness about its own failures, Seoul's welfare spending — that keep both scores well above the benchmark's lower tiers.
medium

Universities — A First Measurement That Excludes Two Pending Lawsuits Entirely

Columbia University's first measured score rests on a completed federal finding and a public settlement, not on active lawsuits.

Read the full signal
  • Columbia University (44.5 published, 31 measured): a May 2025 federal deliberate-indifference finding and a 221-million-dollar settlement Columbia itself publishes drive the score; two pending lawsuits are left out as unproven claims.
medium

Countries — Two Readings Held Steady, Both Turning on Who Acted

El Salvador and Thailand both held their published scores this cycle, for different reasons.

Read the full signal
  • El Salvador (15.0 published, held): the expiry of U.S. protected status for about 200,000 Salvadorans is a United States decision and does not count against the country.
  • Thailand (32.8 published, 29.4 measured): an exam-fraud scandal's seizures and irregularities are treated as facts; who is responsible has not yet been decided.
9 signals shown

Risk signals

Developments that may affect future scores. Watch items from the Sep 22 briefing.

Risk

Amsterdam's 100-million-euro annual homelessness request to the Dutch national government remains undecided; a funded response would raise the city's score if it happens.

Risk

Seoul's own response to the national audit finding remains untested; whether the city disciplines the official's supervisors or tightens contract controls is the next signal for its own record.

Risk

Two pending lawsuits against Columbia University remain undecided; their outcome is a forward test even though the current measurement does not depend on either.

Risk

Five Fortune 500 companies sharing two identical never-checked starting scores were checked this cycle and all five read well below their published values; 25 more companies share the same two starting scores and have not yet been checked.

Risk

Whether other never-checked top-tier global cities carry the same overstatement Amsterdam's did is now an open question, and Seoul's published score shares an identical starting pattern with two other cities not yet checked.

Score movements

Entities with score changes this cycle, followed by confirmed positions.

12 assessed
Changes— 10 scores moved
Fortune 500

The largest of five gaps found this cycle in the same shared-starting-score pattern across the Fortune 500 index.

77.943.8-34.1
Fortune 500

A never-checked starting score shared with ten other unrelated companies measured well below its published value.

77.946.3-31.6
Fortune 500

The lowest-confidence of five shared-starting-score findings tonight; about a third of measured behaviors rest on absent disclosure, not documented conduct.

60.931.3-29.6
Fortune 500

Part of this cycle's five-company shared-starting-score finding, treated as one shared question rather than an individual score change.

60.943.8-17.1
Fortune 500

The smallest of this cycle's five shared-starting-score gaps, still 12.8 points, part of a 30-company shared question.

60.948.1-12.8
Countries

320.86 million baht in seizures and 5,000 mismatched exam answer sheets are treated as facts; who is responsible has not yet been decided.

32.829.4-3.4
Ai Labs

A researcher's public resignation warning is his own speech, not the company's conduct; no credit or debit follows from it alone.

59.157.5-1.6
Confirmed— 2 positions unchanged
Countries

The expiry of protected status for about 200,000 Salvadorans is a United States decision and does not count against El Salvador.

1515
Us States

A federal immigration raid at a Hyundai plant is federal conduct; Georgia was not notified in advance and its own score holds.

26.926.9
Boundary watch4 entities near a band threshold

Entities approaching band boundaries

43.8
0.0 pts to Developing
Berkshire Hathaway score: 43.8 — in the Functional band (40–60). 16.2 points to the Established band.43.816.2 pts to Established
▼Functional → Developingcycle 3
Trigger to watch

A methodology decision on how the benchmark treats a composite that lands exactly on a band line, and any consolidated workforce disclosure from Berkshire, are the next steps for this row.

band-crossing-proposed
Fortune 500
40
0.0 pts to Functional
Alphabet/Google score: 40.0 — in the Developing band (20–40). 0 points to the Functional band.40.0At Functional threshold
▲Developing → Functionalcycle 2
Trigger to watch

Whether Google DeepMind's newly launched AGI-debate institute publishes work unflattering to Google, and its funding and independence terms, are the next tests for this boundary position.

boundary-watch
Fortune 500
41.3
1.3 pts to Developing
Macy's score: 41.3 — in the Functional band (40–60). 18.7 points to the Established band.41.318.7 pts to Established
▼Functional → Developingcycle 2
Trigger to watch

A single confirmed, new tier-3-or-higher finding about Macy's labor or customer conduct would be the next test for this boundary position.

band-crossing-finding
Fortune 500
62.5
2.5 pts to Functional
Nasdaq score: 62.5 — in the Established band (60–80). 17.5 points to the Exemplary band.62.517.5 pts to Exemplary
▼Established → Functionalcycle 4
Trigger to watch

A resolution of the benchmark's own internal disagreement about which tier applies exactly at this value is the next step, ahead of any new evidence.

boundary-watch

Evidence ledger

Primary sources reviewed in this briefing cycle. 12 sources linked.

amsterdamTier 5 · Gov/Court2026-04-01
Ombudsman Metropool Amsterdam, Jaarverslag 20252026-04-01Primary source

The Ombudsman Metropool Amsterdam and children's ombudsman received 2,942 complaints, notifications and signals in 2025, and found vulnerable residents get stuck in complicated rules, neighbourhood-team problems and slow procedures.

amsterdamTier 5 · Gov/Court2025-06-11
MIT Technology Review (with Lighthouse Reports)2025-06-11Primary source

Amsterdam launched a 4.2-million-euro welfare-fraud algorithm ("Smart Check") intended to be among the fairest in the world; in May 2025 the city council suspended it after evidence showed it still discriminated against residents with migrant backgrounds and lower incomes.

amsterdamTier 4 · UN/IO2025-06-03
Housing Rights Watch2025-06-03Cross-referenced

On 3 June 2025 a Dutch court ruled that 28 people must be permitted to remain in Amsterdam's emergency shelter, and that the national government must continue to cover the cost.

amsterdamTier 2 · Journalism2026-09-19
confused, addicted, and visibly desperate
NL Times2026-09-19Journalism

On 19 September 2026 the mayors of Amsterdam, Rotterdam, Utrecht and The Hague jointly asked the Dutch national government for roughly 100 million euros in extra annual funding against homelessness.

columbia-universityTier 5 · Gov/Court2025-05-23
HHS Office for Civil Rights, joint Notice of Violation to Columbia University2025-05-23Primary source

On 23 May 2025 the HHS Office for Civil Rights and the U.S. Department of Education jointly found Columbia University violated Title VI of the Civil Rights Act by acting with deliberate indifference toward harassment of Jewish students from 7 October 2023, over more than 19 months.

columbia-universityTier 4 · UN/IO2025-07-23
Columbia University, Federal Resolution Agreement2025-07-23Cross-referenced

On 23 July 2025 Columbia's board of trustees formalized a settlement paying the federal government 221 million dollars combined and accepting terms including adopting the IHRA definition of antisemitism and reviewing Middle East studies programmes; Columbia publishes the agreement on its own website.

columbia-universityTier 5 · Gov/Court2025-07-23
U.S. Equal Employment Opportunity Commission2025-07-23Primary source

Columbia University agreed to pay 21 million dollars to resolve EEOC antisemitism charges, described by the EEOC as the largest public settlement the commission has reached in almost 20 years; the payout to affected individuals has begun.

columbia-universityTier 2 · Journalism2026-09-14
PBS NewsHour2026-09-14Journalism

A federal lawsuit filed 14 September 2026 by Mahmoud Khalil and the SIPA Palestine Working Group claims Columbia's deliberate indifference to harassment; this is an unproven claim and was not used in the measurement.

seoulTier 4 · UN/IO2026-09-21
Seoul Economic Daily (reporting the Board of Audit and Inspection)2026-09-21Cross-referenced

South Korea's Board of Audit and Inspection released findings on 21 September 2026 that a Seoul city division director used a contractor's corporate card 51 times to buy 21.03 million won of personal items after signing a 1.04 billion won procurement contract with the same company, and filed a criminal complaint for bribery.

seoulTier 5 · Gov/Court2026-09-21
Board of Audit and Inspection of Korea2026-09-21Primary source

The Board of Audit and Inspection of Korea is the Republic of Korea's national constitutional audit body — the institution that caught and referred this case is national, not municipal.

seoulTier 4 · UN/IO2026-05-01
Seoul Metropolitan Government2026-05-01Cross-referenced

Seoul committed 451.3 billion won over five years to the "Seoul Without Loneliness" programme and created the country's first Director General of Care and Loneliness.

waste-managementTier 4 · UN/IO
SEI Investments corporate disclosure reviewCross-referenced

SEI Investments' most recent located corporate sustainability report is for calendar year 2023; no 2024, 2025 or 2026 report was located.

Floor designations

·8 entities at composite 0 with documented evidence pattern

Composite scores resolving at zero — methodology disclosure

These entities consistently score the worst result across all 8 dimensions of compassionate conduct — the benchmark's most serious classification.

What “floor” means: every one of the 8 dimensions (Recognition, Response, Reduction, and 5 others) resolves at the lowest behavioral anchor (1.0/5.0) across multiple assessment cycles, yielding a composite score of 0. Full methodology.

You're all caught up.

Tuesday, September 22, 2026 briefingIssue No. 1611,329 entities reviewedbenchmark current as of September 23, 2026 at 09:00 AM UTC

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Read by analysts, journalists, and policy researchers tracking institutional accountability — 1,329 entities, scored every day, free.

What we're watching next
  • Amsterdam — Whether the Dutch national government funds any part of the four-city mayors' 100 million euro annual homelessness re…
  • Seoul — Any Seoul city disciplinary, procurement-control or reform response to the national audit finding is the next test fo…
  • Columbia University — A ruling, dismissal or settlement in either pending lawsuit is the next test, though the tier would not change on a s…

We reassess nightly.

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